Get connected - 5 simple steps

11 March 2019

1. Check that fibre broadband is available in your area

Check availability here. This will show all coverage for our programme area in the county plus some areas covered by commercial providers.  Unfortunately, there is no single point of reference to find out what is available in your area. If the availability checker does not show coverage in your area then please see step 4 for more availability checkers you can try.  

Please note:

  • to be able to upgrade to a fibre broadband service, the general rule is that you need line speeds of 15Mpbs and above to be available
  • if fibre broadband is available in your area, an upgrade to a faster service would not happen automatically - to get superfast broadband, you must contact your chosen internet service provider and order a fibre broadband package

2. Are you currently signed-up to a broadband contract?

If fibre broadband is available, you will need to check your current contract for broadband services. Most broadband contracts last between 12-24 months, therefore, you may need to reach the end of your contract before switching broadband providers otherwise a cancellation fee may occur.

If you wish to stay with your existing service provider, most will allow you to upgrade your contract to take-up a fibre service, though you may find any remaining time from your existing contract is added to the contract term for your new fibre contract. Ask your internet service provider to confirm whether this is the case before you place an order.

3. Find the right deal for you

There are many internet service providers to choose from, each offering different broadband deals and packages. The County Council cannot offer advice on which internet service provider to choose, however when considering the choices, you may wish to consider:

  • Speed – some broadband packages cap download / upload speeds in return for a cheaper price
  • Usage – does the package offer unlimited downloads and data usage or can you only download / upload a limited amount each month? If you use more than your limit in any month, it will cost you more money than the package price!
  • Contract – how long is the contract? Depending on the package this means you will be signing up for 12/18/24 months
  • Extras – could you get a better deal by combining your broadband in a package with other services from a single provider such as telephone, mobile and / or TV services – you may save money this way
  • Offers – there are lots of deals out there, some including lower prices for the first few months. Make sure you know what price you will pay once the introductory offer finishes - shop around and choose the best deal for you!

4. Use price comparison websites to find the best package for you 

In addition, there are lots of comparison websites that allow you to compare broadband services and packages to find the best deal for you. Some useful links include:

You can also visit our Broadband Providers page to find out more about different internet service providers – these are just a sample of the providers out there!

5. Place your order

Once you have selected the broadband provider and package of your choice, you will need to get in touch with your Internet Service Provider (ISP) to place your order, who will then arrange to send an engineer to your home on an agreed installation date to help you get up and running.