Better Basic Broadband Voucher Scheme

Getting an interim Better Basic Broadband Service - a guide for those who want to benefit from this scheme, which has been extend until 31/12/19. 

What is the scheme for?

The Better Broadband Voucher Scheme is a UK-wide government subsidy scheme to provide an affordable, basic broadband installation to homes and businesses that are unable to access a broadband service with a download speed of at least 2 Mbps - and who will not benefit from the superfast broadband roll out within the next 12 months. Since its launch in December 2015, the scheme has boosted the broadband speeds of more than 20,000 homes and businesses in some of the hardest to reach areas of the UK. Households and businesses that are eligible to take advantage of the scheme could have the installation and hardware costs of their connection subsidised up to the cost of £350.

Am I eligible?

The Better Broadband Voucher Scheme is available to any home or business that has a download speed of less than 2 Megabits per second and will not be the recipient of any State Aid support, including superfast broadband services, within the next twelve months.

See 'Beneficiary Terms and Conditions' for further details or to find out more, visit: https://basicbroadband.culture.gov.uk

How do the vouchers work?

Homes and businesses that are eligible for Better Broadband vouchers can only access the scheme through a registered supplier. This is how the scheme works:

How do I benefit?

You can only request a voucher through a registered supplier, see 'Suppliers in my Area.' If you think you are eligible – because you can’t get a broadband connection today that is faster than 2 Mbps and you are not in an area where public money will make a better service available to you in the next 12 months, you should contact your chosen supplier and discuss the solution you want; your supplier will do the rest. 

For help to find out what speeds you can get in your area, the following links may assist you:

  • BT Broadband Availability Checker, visit: www.dslchecker.bt.com. Please check the row marked ‘ADSL Max.’ Broadband services may also be available from other providers.
  • Check the availability of 4G Broadband Services using the Ofcom Mobile and Broadband Checker, visit: http://www.ofcom.org.uk/mobile-coverage